Process management or management by processes is a phenomenon that must be constantly alive depending on market dynamics, customer expectations, competitive conditions and technological innovations. In order to increase the competitiveness of the competitors, in order to increase the motivation and satisfaction of the employees in order to meet and exceed the demands and expectations of the customers in order to be always one step ahead of the competitors, the processes are very important in order to create a contribution to the enterprises and customers.
Process management is a management tool on the one hand and on the other hand it is accepted as a quality tool. Process management, business excellence models (EFQM, European Quality Management Foundation), total quality models and ISO 9001 Quality Management System are provided with.
Theoretically, the process is a series of activities using a set of inputs to create a set of outputs that create value for the customer. Process management is a series of activities for systematic and continuous monitoring and development of processes. Process management explains how processes really work, the performance of the results of these processes is constantly monitored, and the process of improving the performance is redesigned.
Our company TÜRCERT Technical Control and Certification Inc. attaches importance to the processes in its activities in order to provide faster, accurate, quality and reliable service to its customers based on all these facts. In this context, in the certification works, it is necessary to obtain the certification request from the customers, to make preliminary investigations through the documentation studies, to make a contract with the customers, to carry out the audit work on the documentation prepared by the customer as the first stage, to carry out the on-the-job inspections in the customers' offices and facilities, and the results of the audit activities. All processes such as the issuance of auditor reports, the evaluation of this report in the relevant committees of our organization, taking final decisions, taking objections and complaints from customers and third parties, evaluating and finalizing them, delivering the document to the customers and finally conducting interim inspections in the validity period of the document. was prepared.
Even if the subject of certification is different, the process to be followed and the processes to be implemented are the same. Without the processes it is not possible to talk about the quality of service. These processes have been prepared and meticulously implemented in accordance with the relevant accreditation requirements.
