If you are a company that wants to obtain ISO 10002 Customer Complaints Certificate or want to install ISO 10002 Customer Complaints Management System, you have two options here.
Firstly, you can get ISO 10002 Certificate by having a staff member or staff from your own structure examine ISO 10002 Standards and if they have the skill and ability to take ISO 10002 Trainings, create a system that meets the requirements of ISO 10002 Standard.
However, this option is generally not preferred due to its long duration, failures in the formation of the system to be established in an effective and dynamic structure, and the fact that the personnel within you cannot see the shortcomings of the system due to the factor we call operational blindness.
Second method and generally preferred method A company wishing to obtain ISO 10002 Certificate should get professional support from a training consultancy firm for this process.
Receiving consultancy services from a professional consulting firm will shorten the process of getting ISO 10002 Certificate and you will have the chance to save time as well as the fact that we call business blindness as an external eye to see the deficiencies and the points that do not work and even a small correction and application to save your company from the damage can not be measured. and make you go more safely.
ISO 10002 Customer Satisfaction Management System is a system that can be applied by any organization that wants to serve beyond the expectations of customers. This system not only manages customer complaints, but also analyzes these complaints and tries to create opportunities for the future. The ISO 10002 standard creates, above all, the ability to retain existing customers. In addition, it provides opportunity to eliminate the causes of complaints by analyzing the complaints issues and to create transaction efficiency of the company. Thanks to this standard, a customer-centered approach is adopted and customer-centered results are produced to resolve complaints.
The ISO 10002 standard also complies with the ISO 9001 Quality Management System standard. In this way, these systems can be easily integrated and increased efficiency of the company can be provided. Continuous improvement and continuous improvement, which is the main feature of quality systems, are also in question in this system. When evaluating customer complaints and resolving complaints, it is easier for the organization to see where it needs improvement and to constantly review the processes thanks to this system.
Firms that have installed this system in their businesses ISO 10002. They will want to obtain the Customer Satisfaction Management System Certificate. In order to obtain this certificate, it is necessary to apply to a certification body. Certification bodies generally seek to ensure that the system has been implemented for a certain period of time before commencing their work.
The important point here is to find out which accreditation body has the authority to choose the certification body as well as the price. A low fee may be required for certification work, but if they do not have the authority from a serious accreditation body, both time and labor may be lost. Therefore, it should be questioned whether it is accredited before concluding a contract with a certification body. Conformity assessment and audit work starts after the contract and if it is decided that the company deserves to get the certificate, ISO 10002 Certificate is issued and delivered to the company.
