The Customer Satisfaction Complaints Management System is established as a result of the implementation of the ISO 10002 Standard, which provides guidance for the design and implementation of an effective and efficient process for handling customer complaints from all companies.
This system is called ISO 10002 Customer Satisfaction Complaints Management System.
With the establishment and implementation of ISO 10002 Customer Satisfaction Complaints Management System, the certificate issued to the certificate issued after confirming that the ISO 10002 Standard has been met as a result of the audit conducted by the International Authorized Certification Bodies in your Company. ISO 10002. The certificate is called.
An organization's planning, design, sales, service, etc. This is the standard for dealing with customer complaints within the organization, including The complaints received are handled within the overall quality system.
ISO 10002 is a standard that focuses only on customer complaints that do not apply to resolution of business-related disputes.
It is a harmonized standard for all sectors from a small business to the largest.
