- Scope
- Cited standards
- Terms and recipes
- Complainant
- Complaint
- Leads
- Guidelines
- General
- visibility
- Erişilebilirlilik
- Responsiveness
- objectivity
- Fees
- About Privacy
- Customer oriented approach
- Accountability
- Continuous improvement
- Handling complaints
- Commitments
- Politics
- Responsibility and authorization
- Planning and design
- Handling Complaints
- Contact
- Receiving Complaint
- Follow-up of the complaint
- Notice of receipt of complaint
- Evaluation of complaints
- Investigation of complaints
- Answer the complaint
- Notification of the decision
- Closing the complaint
- rehabilitation
- Data collection
- Analysis of complaints
- Measurement of satisfaction with handling the complaint
- Tracking of prpses
- Examination
- Management Review
- Continuous improvement
ISO 10002. You can apply to TÜRCERT for procedures.
