As with other ISO standards, it incorporates the principles of total quality management such as continuous development, leadership, employee participation, and supplier management. Today, ITIL (Information Technology Infrastructure Library) and ISO 20000 are needed due to the increasing complexity of Information Technology Services and Businesses becoming increasingly dependent on Information Technologies.
Thanks to ISO / IEC 20000 certification, customer satisfaction is ensured through the correct understanding of customer needs and the right service and support. While reducing IT management and operating costs with security and speed in service processes, effective resource management is performed. Over and over again is prevented from dealing with jobs and problems, unnecessary jobs are eliminated. The certificate ensures that the accessibility of IT services is increased and customer, end-user and business needs are met, while determining the roles and responsibilities of those involved in the provision of services.
What is Service Management
ISO / IEC 20000 The Information Technology Service Management standard defines service management as m managing services amacıyla to meet the needs of the business.
It requires the implementation of the processes such as planning, training, reviewing, conducting research, working with the customer in line with the objectives of the organization in an eastern and systematic structure for the realization of the service.
Information technology service management includes;
- Keeping information technology services in operation,
- Optimizing information technology costs,
- Managing information technology risks and complexity,
- To ensure compliance with legal and regulatory requirements,
- Manage changes in larger sizes,
- To use information technology services according to business needs.
