The ISO 10002 standard primarily emphasizes effective management of customer complaints and customer satisfaction. And consistent objectives in line with policy.
The ISO 10002 customer satisfaction management system standard is the guideline for an organization's efforts to measure, evaluate and increase customer satisfaction.
Keeping customer satisfaction in the forefront and ISO 10002. The documents required to obtain the standard certificate are as follows;
- Examples of Company Records
- Photocopy of tax plate
- Photocopy of Activity Certificate
- Photocopy of Signature Conditions
- Page showing the establishment of the company in the Official Gazette
Organizations that want to go beyond customer expectations, who have absolute customer satisfaction mission and fulfill ISO 10002 standard requirements can request certification audit and document customer satisfaction management systems.
